UGOLINI, Marta Maria
UGOLINI, Marta Maria
DIPARTIMENTO DI MANAGEMENT
A 5 senses perspective to quality in hospitals
2013-01-01 Baccarani, Claudio; Ugolini, Marta Maria
A conceptual service quality map: The value of a wide opened perspective
2010-01-01 Baccarani, Claudio; Ugolini, Marta Maria; Bonfanti, Angelo
A patient charter as a tool for total quality in a chest medicine unit
2001-01-01 Baccarani, Claudio; Nardini, Stefano; Simeoni, Francesca; Celletti, Claudio; Ugolini, Marta Maria
An educational research programme to improve quality in Day Surgery
2006-01-01 Ugolini, Marta Maria
Analyzing tourists' expected quality factors within a destination: a survey conducted in the province of Verona
2009-01-01 Testa, Federico; Ugolini, Marta Maria; Vigolo, Vania
City Image. Comparing residents’ and tourists’ perceived image of Verona
2017-01-01 Baratta, Rossella; Cassia, Fabio; Vigolo, Vania; Ugolini, Marta Maria
Come valorizzare il territorio gardesano
2006-01-01 Ugolini, Marta Maria
Coordination inside health service production processes: the experience of the GIVOP lung unit
2004-01-01 Baccarani, Claudio; Ugolini, Marta Maria
Does a service-based positioning of the offering enhance customer perceived value?
2015-01-01 Cassia, Fabio; Ugolini, Marta Maria; Cobelli, Nicola; Gill, Liz
Does Social Couponing Stimulate Positive E-Word-of-Mouth and Referrals?
2015-01-01 Cassia, Fabio; Magno, Francesca; Ugolini, Marta Maria
Environmental Sustainability and Hospitality. An Exploratory Research on Modalities, Motivations and Barriers
2018-01-01 Baratta, Rossella; Vargas-Sanchez, Alfonso; Ugolini, Marta
Factors influencing prices on accommodation sharing platforms: The effects of host’s experience and market demand
2017-01-01 Magno, F.; Cassia, F.; Ugolini, M.
Gardaland and its surrounding area: a study of residents’ attitudes to tourism development
2013-01-01 Cassia, Fabio; Ugolini, Marta Maria; Baratta, Rossella
Groupon e il couponing: un’analisi sulla soddisfazione e sulla fedeltà dei merchant
2013-01-01 Francesca, Magno; Cassia, Fabio; Ugolini, Marta Maria
Health service quality improvement, a managerial perspective: communication with patients
2001-01-01 Simeoni, Francesca; Ugolini, Marta Maria
How difficult it is to become a system! Tourism in Verona between inter-organizational cooperation and stand alone competition
2007-01-01 Brunetti, Federico; Ugolini, Marta Maria
Il Master in Mediazione Linguistica per la Qualità dei Servizi al Pubblico come opportunità per il territorio.
2008-01-01 Ugolini, Marta Maria
Il trade marketing per la qualità delle relazioni
2001-01-01 Ugolini, Marta Maria
Improving quality of follow-up services for heart transplant receivers
2021-01-01 Cobelli, Nicola; Ugolini, Marta Maria; Mazzucato, Elisa
L'organizzazione del servizio medico: tra specializzazione e coordinamento
2004-01-01 Ugolini, Marta Maria