The purpose of the paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and touch influence both clinical outcomes and satisfaction. The paper offers suggestions to hospital management on ways to improve receivers’ sensory perceptions

A 5 senses perspective to quality in hospitals

BACCARANI, Claudio;UGOLINI, Marta Maria
2013-01-01

Abstract

The purpose of the paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and touch influence both clinical outcomes and satisfaction. The paper offers suggestions to hospital management on ways to improve receivers’ sensory perceptions
2013
9788890432736
health service quality; patients satisfaction; sensory perception
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/870185
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