Migrants suffer from inequalities when approaching and using healthcare services. Our meta- analysis of a 10-year longitudinal investigation of healthcare services in Italy identifies four forms of servicescapes found in hospitals and other health centers. We document how each of these servicescapes—involving physical, social, and intangible dimensions—is not neutral in the making of ethnic structures, thus showing political, social, and ideological implications.
Culturally and Linguistically Appropriate Servicescapes: The Making of Ethnicity in the Context of Healthcare Services
DE CORDOVA, Federica
2012-01-01
Abstract
Migrants suffer from inequalities when approaching and using healthcare services. Our meta- analysis of a 10-year longitudinal investigation of healthcare services in Italy identifies four forms of servicescapes found in hospitals and other health centers. We document how each of these servicescapes—involving physical, social, and intangible dimensions—is not neutral in the making of ethnic structures, thus showing political, social, and ideological implications.
File in questo prodotto:
Non ci sono file associati a questo prodotto.
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
