Migrants suffer from inequalities when approaching and using healthcare services. Our meta- analysis of a 10-year longitudinal investigation of healthcare services in Italy identifies four forms of servicescapes found in hospitals and other health centers. We document how each of these servicescapes—involving physical, social, and intangible dimensions—is not neutral in the making of ethnic structures, thus showing political, social, and ideological implications.

Culturally and Linguistically Appropriate Servicescapes: The Making of Ethnicity in the Context of Healthcare Services

DE CORDOVA, Federica
2012

Abstract

Migrants suffer from inequalities when approaching and using healthcare services. Our meta- analysis of a 10-year longitudinal investigation of healthcare services in Italy identifies four forms of servicescapes found in hospitals and other health centers. We document how each of these servicescapes—involving physical, social, and intangible dimensions—is not neutral in the making of ethnic structures, thus showing political, social, and ideological implications.
9780915552696
Migrazione; servizi sanitari; healtcare services; servicescape; relazioni etniche; ethnic structures; Migrants
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/436539
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