Artificial Intelligence has become a central topic in the working of society and consequently in management. It is fast pervading all aspects of the management of an organization. This paper first examines the nature of intelligence contrasting Natural Intelligence and Artificial Intelligence. Then, it investigates the benefits Artificial Intelligence can bring to management, what is called here the Dr Jekyll face of AI, and the dangers of AI, what is called here the Mr. Hyde face of AI, in several domains of management. This study shows first that AI remains something polysemic, hence not easy to grasp, and second that, although it can undoubtedly help in management especially in terms of data mining, processing and speed, it is fraught with risks and perils that, if not checked, can deprive humans of their control on management and lead to a deterioration of the social fabric.
Artificial Intelligence and management: Dr. Jekyll or Mr. Hyde?
Claudio Baccarani;
2021-01-01
Abstract
Artificial Intelligence has become a central topic in the working of society and consequently in management. It is fast pervading all aspects of the management of an organization. This paper first examines the nature of intelligence contrasting Natural Intelligence and Artificial Intelligence. Then, it investigates the benefits Artificial Intelligence can bring to management, what is called here the Dr Jekyll face of AI, and the dangers of AI, what is called here the Mr. Hyde face of AI, in several domains of management. This study shows first that AI remains something polysemic, hence not easy to grasp, and second that, although it can undoubtedly help in management especially in terms of data mining, processing and speed, it is fraught with risks and perils that, if not checked, can deprive humans of their control on management and lead to a deterioration of the social fabric.
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