Unlocking Innovation Culture in Judicial Environment. A conceptual analysis & framework

Purpose. The purpose of this paper is to identify the critical factors to foster a culture of innovation in judicial environment (tribunals) in order to achieve service excellence. Methodology. This paper relies on a literature review and a benchmarking analysis with the International Framework for Court Excellence (IFCE) to develop a conceptual model for innovation culture in judicial environment. Findings. The results reveal that a culture of innovation is positively related to service excellence. Further, they comprise a model that incorporates indicators and insights on how innovation culture can best be characterized in the tribunals. In order to achieve service excellence the tribunals should promote a culture oriented to openness and flexibility. Research implications. The results allow as well getting some insights with respect to the implications of innovation culture for judicial services. Originality/Value. Court managers and administrators may use these findings to enhance the cultural attributes that are particularly associated with excellence in courts, in particular understanding of the role of innovation culture in promoting excellence in tribunals.