People-related TQM practices: the role of metaperceptions

Purpose– The authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students’ vocational decision-making. In Italy, audiologists are health professionals and must hold a degree in hearing care. They operate according to clinical principles but must also develop marketing and commercial skills. While employers take these aspects for granted, the expectations of hearing care students often differ from reality. Thus, the authors aim to investigate the vocational expectations of hearing care students. Design/methodology/approach– A survey was distributed to 600 hearing care students. Multiple regression analysis with bootstrapped confidence intervals was employed to test the hypotheses. Findings–Studentswhoperceivedaudiologyastheircallingweremoreinterestedintheclinicalaspectsthan the marketing and commercial aspects of audiology. Moreover, those desiring a meaningful career path in audiology were more interested in becoming a store owner or franchisee. Social implications– Universities and recruiters should consider the influence of relevant others’ metaperceptions on students’ self-perceptions of their aptitudes for different careers. Universities should assist studentstoidentifyaptitudesthatare relevanttocareer-related decision-making.Inthis context,people-related TQMcanhelp students avoid incorrect aspirations and expectations. Originality/value– This study is the first to investigate the role of metaperceptions from a people-related TQMperspective. Metaperceptions play a crucial role in determining the correct course of study as well as job satisfaction and expectations.