Purpose. This paper aims at empirically examining career guidance services in terms of e-service quality, information quality and perceived value. It especially examines the perceptions of students’ quality to explore the impact of e-service quality and information quality on perceived value.
Quality and perceived value in career guidance e-services
Nicola Cobelli;Angelo Bonfanti
;Serena Cubico;Giuseppe Favretto
2019-01-01
Abstract
Purpose. This paper aims at empirically examining career guidance services in terms of e-service quality, information quality and perceived value. It especially examines the perceptions of students’ quality to explore the impact of e-service quality and information quality on perceived value.
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