The aim of this paper is to investigate the correlation between competitive advantage, associated with the improvement of the decision-making process, and knowledge management through ECM platforms. As a result of our study we found that ECM platforms can be seen, as DSS as they increase the quantity and the quality of the information needed by the decision makers and the decision processes. This study also analyses how organizations tend to modify their processes according to their capability in managing information.
The role of ecm and its contribution in decision-making processes
ZARDINI, Alessandro;MOLA, Lapo;ROSSIGNOLI, Cecilia
2010-01-01
Abstract
The aim of this paper is to investigate the correlation between competitive advantage, associated with the improvement of the decision-making process, and knowledge management through ECM platforms. As a result of our study we found that ECM platforms can be seen, as DSS as they increase the quantity and the quality of the information needed by the decision makers and the decision processes. This study also analyses how organizations tend to modify their processes according to their capability in managing information.
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