Accessible Tourism from the Destination Perspective: Coordination Among Actors and Digital Ecosystems

Accessible tourism destinations provide both tourists and locals with substantial benefits, but the transition toward fully accessible tourism requires investment and appropriate governance mechanisms. This chapter discusses the role of technological and non-technological resources that enable a transition to accessible tourism and specifically addresses the relationship between accessible tourism and smart tourism destinations. The chapter also emphasizes the need for coordination among the multiple actors who belong to the destination’s service ecosystem for successful accessible tourism, outlining both the formal and informal coordination mechanisms among actors. Finally, the specific contribution of digital ecosystems enabled by digital platforms is presented and discussed, highlighting that the establishment of digital platforms is necessary but not sufficient to establish effective digital collaboration among actors.