Purpose: The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis in the field of digitalization in healthcare management. Furthermore, it aims to provide an overview of the existing resources in healthcare management and education and other developing interdisciplinary fields. Design/methodology/approach: This work uses bibliometric analysis to conduct a comprehensive review to map the use of the unified theory of acceptance and use of technology (UTAUT) and the unified theory of acceptance and use of technology 2 (UTAUT2) research models in healthcare academic studies. Bibliometric studies are considered an important tool to evaluate research studies and to gain a comprehensive view of the state of the art. Findings: Although UTAUT dates to 2003, our bibliometric analysis reveals that only since 2016 has the model, together with UTAUT2 (2012), had relevant application in the literature. Nonetheless, studies have shown that UTAUT and UTAUT2 are particularly suitable for understanding the reasons that underlie the adoption and non-adoption choices of eHealth services. Further, this study highlights the lack of a multidisciplinary approach in the implementation of eHealth services. Equally significant is the fact that many studies have focused on the acceptance and the adoption of eHealth services by end users whereas very few have focused on the level of acceptance of healthcare professionals. Originality: To the best of our knowledge, this is the first study to conduct a bibliometric analysis of technology acceptance and adoption by using advanced tools that were conceived specifically for this purpose. In addition, the examination was not limited to a certain era and aimed to give a worldwide overview of eHealth service acceptance and adoption.

To be or not to be digital? A bibliometric analysis of adoption of eHealth services

Cobelli N.
;
2023-01-01

Abstract

Purpose: The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis in the field of digitalization in healthcare management. Furthermore, it aims to provide an overview of the existing resources in healthcare management and education and other developing interdisciplinary fields. Design/methodology/approach: This work uses bibliometric analysis to conduct a comprehensive review to map the use of the unified theory of acceptance and use of technology (UTAUT) and the unified theory of acceptance and use of technology 2 (UTAUT2) research models in healthcare academic studies. Bibliometric studies are considered an important tool to evaluate research studies and to gain a comprehensive view of the state of the art. Findings: Although UTAUT dates to 2003, our bibliometric analysis reveals that only since 2016 has the model, together with UTAUT2 (2012), had relevant application in the literature. Nonetheless, studies have shown that UTAUT and UTAUT2 are particularly suitable for understanding the reasons that underlie the adoption and non-adoption choices of eHealth services. Further, this study highlights the lack of a multidisciplinary approach in the implementation of eHealth services. Equally significant is the fact that many studies have focused on the acceptance and the adoption of eHealth services by end users whereas very few have focused on the level of acceptance of healthcare professionals. Originality: To the best of our knowledge, this is the first study to conduct a bibliometric analysis of technology acceptance and adoption by using advanced tools that were conceived specifically for this purpose. In addition, the examination was not limited to a certain era and aimed to give a worldwide overview of eHealth service acceptance and adoption.
2023
Technological innovation, Health Care, Industry 4.0, Innovation, Service Quality, Management systems
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/1097347
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