Introduction: work-related stress is a major problem for workers in municipalities. Methods: a multidisciplinary intervention to improve psychosocial work environment was carried out in a municipality including more than 1800 employed in 7 areas, 32 sectors and 74 services. The project comprised: a) survey and analysis of the main stressrelated problems using consultants’ reports from the previous three years and collection of objective data; b) design of the intervention including support to work-related stress risk assessment and implementation of a center for promotion of health and well-being ; c) analysis and interpretation of the results. Results: data analyses showed non-comparability of data from the previous risk assessment, the lack of integration between counsellors involved in dealing with stress-related problems and the absence of a municipal policy for work-related stress were the key issues to be addressed. The intervention focused on setting up a working group, managed by a psychologist, involving occupational physicians and counsellors to assess individual cases and general issues and to elaborate specific strategies. The activity carried out revealed as a common denominator the difficulties in managing the communication of managers in relation to employees with mental difficulties. Consequently, specific educational interventions were implemented to improve communication skills. Conclusion: Preliminary analysis highlights the importance of an integrated approach and the role of the occupational physician in improving the management of work-related stress in the context of complex public administrations.

Management of Psychosocial Work Environment in a Large Italian Municipality: Preliminary Results of a Multidisciplinary Intervention

Angela Carta
;
Stefano Porru
2022-01-01

Abstract

Introduction: work-related stress is a major problem for workers in municipalities. Methods: a multidisciplinary intervention to improve psychosocial work environment was carried out in a municipality including more than 1800 employed in 7 areas, 32 sectors and 74 services. The project comprised: a) survey and analysis of the main stressrelated problems using consultants’ reports from the previous three years and collection of objective data; b) design of the intervention including support to work-related stress risk assessment and implementation of a center for promotion of health and well-being ; c) analysis and interpretation of the results. Results: data analyses showed non-comparability of data from the previous risk assessment, the lack of integration between counsellors involved in dealing with stress-related problems and the absence of a municipal policy for work-related stress were the key issues to be addressed. The intervention focused on setting up a working group, managed by a psychologist, involving occupational physicians and counsellors to assess individual cases and general issues and to elaborate specific strategies. The activity carried out revealed as a common denominator the difficulties in managing the communication of managers in relation to employees with mental difficulties. Consequently, specific educational interventions were implemented to improve communication skills. Conclusion: Preliminary analysis highlights the importance of an integrated approach and the role of the occupational physician in improving the management of work-related stress in the context of complex public administrations.
Psychosocial; Multidisciplinarity; work-related stress.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/1058499
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact