The objective of the paper is to study the use of service science to create a systematic service innovation in the health environment. Starting from the basic abstraction of service science, which is considered as value co-creation when people, technology and value propositions are connected by internal and external service systems and shared information, the paper aims to explain the benefits of the electronic medical record (EMR) and its business and organizational impacts in an Italian Academic Integrated Hospital. The research method is based on a case study and on connected semi-structured interviews. The qualitative study shows the co-created value, i.e. the impacts of introduction and development (consolidation) of EMR on efficacy and efficiency of the organization, on data collection and processing, error reduction, sustainability of SSN (national health service) and especially the better quality of services to the citizens.

E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated HospitalExploring Services Science

ZARDINI, Alessandro;ROSSIGNOLI, Cecilia;
2015-01-01

Abstract

The objective of the paper is to study the use of service science to create a systematic service innovation in the health environment. Starting from the basic abstraction of service science, which is considered as value co-creation when people, technology and value propositions are connected by internal and external service systems and shared information, the paper aims to explain the benefits of the electronic medical record (EMR) and its business and organizational impacts in an Italian Academic Integrated Hospital. The research method is based on a case study and on connected semi-structured interviews. The qualitative study shows the co-created value, i.e. the impacts of introduction and development (consolidation) of EMR on efficacy and efficiency of the organization, on data collection and processing, error reduction, sustainability of SSN (national health service) and especially the better quality of services to the citizens.
9783319149790
Hospital case study; Service science for health; Value co-creation; electronic medical record
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/912387
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 5
  • ???jsp.display-item.citation.isi??? 3
social impact