Covid-19 pandemic, nonprofit organizations, and virtue: flourishing during the crisis

The pandemic emergency stressed all organizations, but nonprofit organizations that deliver residential services for the elderly were particularly affected. Crisis management based on purpose and virtue ethics allowed organizations to overcome the emergency without severe consequences and deliver a continuous, safe, and quality service. By analyzing a multiple case study, this chapter highlights which organizational characteristics foster individual and organizational moral behaviors that support an organization to face crises effectively. The findings underline how virtuous organizations are capable of making individuals flourish and pursuing (managerial and moral) excellence before—and even during—a crisis.