BAGNATO, GIOVANNA
BAGNATO, GIOVANNA
DIPARTIMENTO DI MANAGEMENT
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A quarter century of studies on customer experience in restaurants: a systematic literature review and research agenda
2026-01-01 Bonfanti, Angelo; Bagnato, Giovanna; Ruiz Moreno, Felipe; Giachino, Chiara
Designing customer experiential satisfaction between people- and technology-driven services: Empirical evidence from upscale restaurants
2025-01-01 Bonfanti, Angelo; Bagnato, Giovanna; Rossato, Chiara; Canestrino, Rossella
Enabling the mindset for purpose-driven innovation: Evidence from Italian benefit corporations
2026-01-01 Bonfanti, Angelo; Bagnato, Giovanna; Mion, Giorgio
The contribution of sustainable practices to the creation of memorable customer experience: Empirical evidence from Michelin Green Star restaurants
2025-01-01 Bonfanti, Angelo; Bagnato, Giovanna; Vigolo, Vania
| Titolo | Data di pubblicazione | Autore(i) | File |
|---|---|---|---|
| A quarter century of studies on customer experience in restaurants: a systematic literature review and research agenda | 1-gen-2026 | Bonfanti, Angelo; Bagnato, Giovanna; Ruiz Moreno, Felipe; Giachino, Chiara | |
| Designing customer experiential satisfaction between people- and technology-driven services: Empirical evidence from upscale restaurants | 1-gen-2025 | Bonfanti, Angelo; Bagnato, Giovanna; Rossato, Chiara; Canestrino, Rossella | |
| Enabling the mindset for purpose-driven innovation: Evidence from Italian benefit corporations | 1-gen-2026 | Bonfanti, Angelo; Bagnato, Giovanna; Mion, Giorgio | |
| The contribution of sustainable practices to the creation of memorable customer experience: Empirical evidence from Michelin Green Star restaurants | 1-gen-2025 | Bonfanti, Angelo; Bagnato, Giovanna; Vigolo, Vania |