The purposes of this study are: to analyze the differences between owners and managers of Small and Medium Enterprises (SMEs) concerning perception of stress levels, coping strategies and work values; and to identify necessary guidance instruments to help these enterprises in decision-making during a crisis. The research also had the objective of analyzing these differences in diverse (stable and unstable) relational contexts so as to identify salient characteristics and potential paths of development. The method uses qualitative (in-depth interviews) and quantitative instruments (a standardized questionnaire to measure stress - Occupational Stress Indicator - and the values related to work - Work Importance Study/Work Values Scale: Sirigatti, Stefanile, 2002; Trentini et al., 1999). The final output is a guidance method that permits business consultants to help management in SMEs.
Owners and Managers in an Economic Crisis: How to Exploit the Differences
CUBICO, Serena;FAVRETTO, Giuseppe
2010-01-01
Abstract
The purposes of this study are: to analyze the differences between owners and managers of Small and Medium Enterprises (SMEs) concerning perception of stress levels, coping strategies and work values; and to identify necessary guidance instruments to help these enterprises in decision-making during a crisis. The research also had the objective of analyzing these differences in diverse (stable and unstable) relational contexts so as to identify salient characteristics and potential paths of development. The method uses qualitative (in-depth interviews) and quantitative instruments (a standardized questionnaire to measure stress - Occupational Stress Indicator - and the values related to work - Work Importance Study/Work Values Scale: Sirigatti, Stefanile, 2002; Trentini et al., 1999). The final output is a guidance method that permits business consultants to help management in SMEs.
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