Organisations are open social systems that face uncertainty when making deci-sions regarding company processes. Facing this uncertainty it must facilitate the collection, gathering and processing information about all organisational vari-ables BISs concern technologies supporting the Business Intelligence (BI) process, an analytical process which allows to gather and transform data into in-formation . Company processes are studied in the literature as a group of in-formation processing activities. An approach of this kind, adopted for the purpose of this paper, is the Information Processing View (IPV), according to which or-ganisations may reach a desired level of performance if they are able to process in-formation to reduce the uncertainty characterizing their processes. The research method adopted in this paper is the study of a selected case, i.e., an international company in the pharmaceutical sector. It concerns the implementa-tion of a Business Intelligence System (BIS) to monitor the overall production ac-tivities of the plant in order to guarantee the efficiency of the manufacturing proc-ess so as to improve performance. Based on the initial results of the analysis, BISs really contribute to an enhanced control the manufacturing process, and conse-quently improve the management of uncertainties generated by incomplete infor-mation flows and occurrence of random events. Prompt monitoring of uncertain conditions allows to take the corrective actions that contribute to achieve the de-sired level of performance.
Uncertainty and control of performance of company processes: the contribution of ICT
ROSSIGNOLI, Cecilia;
2008-01-01
Abstract
Organisations are open social systems that face uncertainty when making deci-sions regarding company processes. Facing this uncertainty it must facilitate the collection, gathering and processing information about all organisational vari-ables BISs concern technologies supporting the Business Intelligence (BI) process, an analytical process which allows to gather and transform data into in-formation . Company processes are studied in the literature as a group of in-formation processing activities. An approach of this kind, adopted for the purpose of this paper, is the Information Processing View (IPV), according to which or-ganisations may reach a desired level of performance if they are able to process in-formation to reduce the uncertainty characterizing their processes. The research method adopted in this paper is the study of a selected case, i.e., an international company in the pharmaceutical sector. It concerns the implementa-tion of a Business Intelligence System (BIS) to monitor the overall production ac-tivities of the plant in order to guarantee the efficiency of the manufacturing proc-ess so as to improve performance. Based on the initial results of the analysis, BISs really contribute to an enhanced control the manufacturing process, and conse-quently improve the management of uncertainties generated by incomplete infor-mation flows and occurrence of random events. Prompt monitoring of uncertain conditions allows to take the corrective actions that contribute to achieve the de-sired level of performance.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.