Increasing importance is being given to the views of mental health service users about their care. Central to this debate is the capability of mental health services to meet the needs of patients and provide satisfactory care. A remarkable improvement in the quality of research and a better understanding of the role of service satisfaction and needs for care measurements has been achieved recently. Both measurements can provide highly valuable service-specific information and useful knowledge for service planning and evaluation. It has definitely been proved that the perspectives of staff and users on needs for care do differ, that social needs are more difficult to meet than clinical needs and that needs for care might differ widely in individuals with different disorders. Service satisfaction measurement has been shown to be a sensitive method to detect differences between different approaches, and identify aspects of care, such as involvement of relatives and information provided, likely to be perceived, in the patient's perspective, as unsatisfactory in many mental heath services. A further effort is requested to establish the social, patient and service characteristics that interfere with needs for care and service satisfaction over time. © 2002 Lippincott Williams & Wilkins.

To which extent mental health services meet the patients’ needs and provide satisfactory care?

Ruggeri M.;Tansella M.
2002-01-01

Abstract

Increasing importance is being given to the views of mental health service users about their care. Central to this debate is the capability of mental health services to meet the needs of patients and provide satisfactory care. A remarkable improvement in the quality of research and a better understanding of the role of service satisfaction and needs for care measurements has been achieved recently. Both measurements can provide highly valuable service-specific information and useful knowledge for service planning and evaluation. It has definitely been proved that the perspectives of staff and users on needs for care do differ, that social needs are more difficult to meet than clinical needs and that needs for care might differ widely in individuals with different disorders. Service satisfaction measurement has been shown to be a sensitive method to detect differences between different approaches, and identify aspects of care, such as involvement of relatives and information provided, likely to be perceived, in the patient's perspective, as unsatisfactory in many mental heath services. A further effort is requested to establish the social, patient and service characteristics that interfere with needs for care and service satisfaction over time. © 2002 Lippincott Williams & Wilkins.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11562/303730
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